Thank you for shopping with Reborn, a brand under HOT CENTURY SDN BHD (1343951-P). We strive to provide efficient and reliable shipping for all our customers. Please review our shipping policy below:
1. General Information
1.1. This Shipping Policy applies to all purchases made through our website and in-store.
1.2. By making a purchase, you agree to our shipping policy as outlined below.
2. Processing Time
2.1. All orders are processed within 1-5 business days.
2.2. Orders are not shipped or delivered on weekends or holidays.
2.3. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
3. Shipping Rates and Delivery Estimates
3.1. Shipping charges for your order will be calculated and displayed at checkout.
3.2. Delivery estimates will be provided based on your location and the shipping method selected.
3.3. Standard shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international orders.
3.4. Expedited shipping options are available for an additional fee.
4. International Shipping
4.1. We offer worldwide shipping to most destinations.
4.2. International shipping times vary based on the destination country and customs processing times.
4.3. Customers are responsible for any customs and import duties, taxes, or fees that may apply to their orders. These charges are not included in the product price or shipping cost.
5. Shipment Confirmation and Order Tracking
5.1. You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
5.2. The tracking number will be active within 24 hours.
6. Customs, Duties, and Taxes
6.1. HOT CENTURY SDN BHD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6.2. Customs policies vary widely from country to country; please contact your local customs office for more information.
7. Damages
7.1. HOT CENTURY SDN BHD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
7.2. Please save all packaging materials and damaged goods before filing a claim.
8. Returns Due to Incorrect Address
8.1. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the cost to resend the package.
9. Shipping Restrictions
9.1. Some products may be restricted or prohibited from being shipped to certain international destinations due to local laws and regulations.
9.2. If your order contains restricted items, we will contact you to provide alternative solutions.
10. Contact Information
10.1. For any questions regarding our shipping policy, please contact us at hotcentury8@outlook.com.
10.2. Our customer service team is available to assist you and ensure that you have a satisfactory shopping experience with us.